question_mark Frequently Asked Questions

Why should I sign up?

Which would you trust more: a random internet review or a referral from a friend? Agreed! Our friends typically know the best spots in the neighbourhood - the local businesses that go the extra mile and provide quality services, the Real Gemzz.

RealGemzz allows you to connect with your friends, ask for recommendations, share experiences and exchange referrals. And the best thing: you will earn cash points if a referral is successful.

Do I need to download the RealGemzz mobile app?

Short answer: yes. We need you to verify your location right after your purchase, which is only possible on your iPhone or Android device.

What is a "successful referral"?

A 'successful referral' means a person, which you have referred to a business, uses the specified service and either:

  • presents the unique referral code/QR code to the business via the mobile app or a printout

  • checks into the business by swiping the “Check-in” slider in the app while being physically inside the registered address of the business. To use this option, please make sure to have the location services on your phone enabled

The app will automatically show you which of the options is available for the specific business.

What is my reward for a successful referral?

The rewards are specified by the participating businesses. You can see the particular amounts on the profile pages of the merchants. If there’s no reward displayed, RealGemzz will automatically assign two cash points (worth a total of $2 CAD) to each successful referral (one for you and one for your friend).

How do I get the Golden Badge for my profile?

As you help other people, you collect points for valuable contributions and earn badges. To learn how many points you can earn for an activity, please refer to our points schedule. Golden Badge owners will be eligible for special rewards and promotions.

Will the person I refer also benefit from my referral?

Yes, the person you refer will benefit twice from your referral:

  • by getting an honest recommendation for an outstanding service

  • by also earning a cash reward

How many referrals can I send?

You can send 15 referrals per day to your first degree connections and friends. You also may send another 15 referrals to your friends over social media.
The number of referrals that you can send to 2nd degree connections is limited to 2 per week.

What does the balance status on my "Dashboard" mean?

The status on your "Dashboard" means the following:
Pending: Amount of outstanding potential rewards, which have not been approved as 'successful' by the referred business.
Rewarded: Amount of approved and funded rewards, which can be redeemed.

How will I receive my money and how long will it take?

Upon accumulating a minimum reward balance of $25.00 in your RealGemzz account, you can request to cash out. We will transfer the amount via Paypal or cut you a cheque (minimum for cheque: $200).
The transfer of the payment usually takes less than 4 weeks.

Can I redeem a referral first and sign up later?

Yes. When you redeem the referral before you have signed up, the business will ask you for your email address. Just use the same email address when you sign up at RealGemzz and the successful referral will automatically show up in your dashboard.

What should I do if my referral was successful but it doesn't show up on my "Dashboard"?

If the successful referral doesn't show up on your dashboard 30 days after the transaction took place, please file a claim via the RealGemzz resolution center including the proof of payment.
We will then contact the merchant on your behalf to address the issue.
For more information, please also consult our Terms & Privacy Policy.

I have a "User" account, can I also have a "Business" account to sign up my business?

Of course, all you need to do is to sign up as a "Business" with an alternative email address.

Do I need an invitation code to sign up? How do I get one?

You don’t need an invitation code to sign up, but you can earn cash points if you have one. You can get an invitation code from any existing RealGemzz user. If you click on the link of the invite, the code should automatically be considered in the sign up mask. Alternatively you can manually type in the string of alphanumeric characters which you can find in the body of the referral message.

When will the RealGemzz business app be available?

Our team is working on the business app, which will allow businesses to connect and exchange feedback with customers and referrers. Please follow us on social media for an update on the launch date.
If you are a business and interested in early access, please shoot us an email at